Privacy policy

1. Information we collect

Depending on the service, we may collect your name, phone number and email; inquiry and booking communications; destination, travel dates, package, traveller count and accommodation preferences; details needed to arrange transport, tickets, accommodation and activities; emergency contact information where reasonably necessary; and payment references, confirmations, amounts paid and balances. We aim to collect only information reasonably necessary for the relevant purpose.

2. How information is collected

• When you submit a website booking or inquiry, contact us by WhatsApp, phone, email or social media, make a payment or submit confirmation, complete a registration form, participate in a trip or provide feedback.
• Where information comes from another source, we handle it in accordance with applicable law.

3. How we use information

• Respond to inquiries and provide quotations; confirm and manage bookings; coordinate transport, accommodation, tickets and activities; send payment reminders and trip updates; handle eligible cancellations and changes; maintain accounting and tax records; provide support and handle complaints; improve our website and services; send promotional communications where we have an appropriate legal basis; and meet legal, regulatory and legitimate safety obligations.
• We do not use personal information for unrelated purposes without an appropriate legal basis.

4. Sharing information

We do not sell personal information. Where necessary, relevant information may be shared with transport and SGR providers, accommodation providers, guides and activity operators, payment services, website hosting, booking and communication providers, or authorities where legally required. We aim to share only what is reasonably necessary. Third-party providers may process information under their own privacy policies.

5. Payments and security

Payments may be made through M-PESA or other official channels communicated for a booking. We may retain transaction references and payment records for verification, accounting and support. We will never ask for your M-PESA PIN, banking password or one-time security codes. We take reasonable technical and organisational measures to protect information, although no electronic system can be guaranteed completely secure.

6. Cookies and analytics

The website may use cookies or similar technologies for functionality, preferences, usage measurement or marketing performance. Where required by law, consent will be obtained before non-essential cookies or tracking are used. Browser settings may allow cookie management; disabling some cookies may affect site functionality. Relevant cookie information will be updated if analytics or advertising tools are used.

7. Photography, video and social media

Finix staff or appointed photographers may take photographs and videos during trips and events. With appropriate consent, identifiable content may appear on Finix's Facebook, Instagram, TikTok, WhatsApp Status, groups or Channels, website, posters, advertisements and other official marketing. This may include group photographs, activity highlights, testimonials and destination experiences.

Promotional consent is voluntary and is not a condition of booking. Declining will not unfairly disadvantage you. Where consent is the basis for use, you may withdraw it for future use by contacting us. We will take reasonable steps regarding content under our control, subject to law; we cannot guarantee removal of material already copied or reposted by others. For identifiable children, we will obtain appropriate parental or guardian consent and follow applicable requirements. Please respect other travellers' privacy when taking or posting images.

8. WhatsApp and marketing

When you contact us through WhatsApp or join a Finix Safari group, WhatsApp and other providers may process communications under their own terms and privacy policies. We may send booking updates and, where legally permitted, promotional messages. You may ask us to stop direct marketing; this will not necessarily stop essential updates about an existing booking. Messages already shared in group chats may remain visible to participants after you leave.

9. Retention

We retain information only as long as reasonably necessary for bookings, support, accounting, tax, safety and legal obligations. Some financial records must be retained for periods prescribed by law. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to retention requirements.

10. Your data protection rights

Subject to applicable law, you may have the right to be informed about use, request access, request correction of inaccurate or misleading information, request deletion where legally applicable, object to certain processing or request restriction, withdraw consent where processing is based on consent, and lodge a complaint with the relevant data protection authority. Contact us to exercise a right; we may need to verify your identity.

11. International transfers

Some website, messaging, cloud-storage or booking providers may process information outside Kenya. Where information is transferred outside Kenya, we will take steps required by applicable law to ensure a lawful basis and appropriate safeguards.

12. Children's information

Bookings involving children should be made by a parent, guardian or appropriately authorised adult. We collect children's information only where reasonably necessary for a booking, safety or another lawful purpose, with appropriate authorisation and safeguards.

13. External links

Our website may link to external websites, payment platforms, transport providers and accommodation services. We are not responsible for their privacy practices; review their policies before submitting personal information.

14. Changes and contact

We may update this policy when our services, website technologies or legal obligations change. The latest version and effective date will be published here. For privacy questions, access, correction or deletion requests, or concerns about photos and videos, contact Finix Africa Safari at 0705 121 175 by phone or WhatsApp, or email finixafricasafari@gmail.com.