Returns & urgent booking help

Cancellation and refund requests

Customers who cancel at least 7 full calendar days before the scheduled event are eligible to request a refund. Cancellations made less than 7 full calendar days before the event are generally not eligible because supplier costs may already have been committed. Refunds remain subject to the booking terms, applicable law and permitted non-recoverable costs.

Submit a request by phone, WhatsApp or email. Include your name, booking reference, travel date and what happened. Finix will acknowledge the request and communicate the outcome and any applicable processing timeframe. Nothing here removes rights available under applicable law. For non-urgent questions, use Booking Help.